Avoid HEIF woes with this tip for users

GaryPageau , , ,

We’ve already covered the potential impact the new HEIF image format, introduced in Apple iOS 11, may have on kiosk customers. Some vendors have shared some updates on their systems, but we received a tip – tossed over the transom by a long-time tech vendor who wishes to remain anonymous – that might help in the meantime. (Thanks to you-know-who.)

There’s a new, and not well-known, setting in iOS 11 allowing users to “maintain compatibility” when connecting to a computer. Check out the screen shot for the settings. Just go to the Settings app, select “Photos”, and scroll all the way to the bottom.

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Gary Pageau is principal of InfoCircle LLC, continuing his marketing communications career. InfoCircle LLC is a marketing and communications consulting firm, specializing in business-to-business markets. For nearly 25 years, he was with PMA International, serving most recently as Publisher, Content Development and Strategic Initiatives. His primary responsibilities included overseeing the Association’s editorial department, marketing research unit, education and corporate relations department.